IT Service Desk Analyst

Job Title: IT Service Desk Analyst
Location: Fully Remote/Work From Home (WFH) - office based in Sussex
Salary: £28,500 + Benefits
Start date: ASAP
Outside Office Hours: 4pm to 12am Wednesday & Thursday/8pm to 8am Saturday & Sunday (37.5 hrs per week)

Company:
We are assisting a successful IT services company who are searching for an OOH (Evening and Weekends) IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.

Main Duties:

• Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA s, quality standards and ITIL best practices
• Hardware and software support for laptops and desktops, including onsite laptop repairs
• Provi...