Job Description
We are seeking an IT Site Support Engineer (IT1) to provide hands-on technical support for end-user computing environments. This role delivers onsite and remote support to corporate and field users, working closely with local and global IT teams to ensure a high-quality end-user experience in a fast-paced enterprise environment.
Role Context
The IT Site Support Engineer supports a hybrid workforce, providing desk-side, walk-up, and remote assistance. The role collaborates with regional and international IT teams, participates in global IT initiatives, and helps continuously improve support processes and procedures.
Key Responsibilities
• Provide onsite and remote end-user support for laptops, desktops, peripherals, mobile devices, and audio-visual (AV) equipment.
• Troubleshoot Wi...