Job Description
We seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands‑on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives
Key Responsibilities:
- Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
- Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and of...