Job Description
What can you expect in an IT Supervisor role with TaskUs:
Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will drive for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology).
As you tackle your new tasks for the day, you know that it will lead to one thing: that you will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
Key Responsibilities:
- You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team. ...