IT Support Advisor

Sama

📍 Nairobi, Nairobi County, Kenya

Full-time Other-General Posted February 28, 2026

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Job Description

About the Job: 
In preparation for Samasource's next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for​ ​supporting the organization's computing infrastructure. 
Key Responsibilities:  
Respond to internal users' IT support requests via Help desk ticketing system. 
Diagnose and troubleshoot hardware, software, and network issues. 
Provide timely resolution of technical problems, ensuring minimal disruption to user productivity. 
Installing, configuring, upgrading and repairing PC hardware &  software.  
Assist with onboarding new employees by setting up computers, accounts, and access permissions. 
Conduct periodic backups of the identified information systems. 
Provide training and guidance to end users on IT-related best practices, security policies, and tools. 
Monitor and report on recurring technical issues to identify opportunities for process improvem...
                

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Job Details

Location

Nairobi, Nairobi County, Kenya

Job Type

Full-time