Job Description
About The Job
In preparation for Samasource's next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for supporting the organization's computing infrastructure.
Key Responsibilities
- Respond to internal users' IT support requests via Help desk ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide timely resolution of technical problems, ensuring minimal disruption to user productivity.
- Installing, configuring, upgrading and repairing PC hardware & software.
- Assist with onboarding new employees by setting up computers, accounts, and access permissions.
- Conduct periodic backups of the identified information systems.
- Provide training and guidance to end users on IT-related best practices, security policies, and tools.
- Monitor and report on recurring technical issues to identify opportunities for process improvement.