IT Support Analyst: Troubleshooting Expert
I
International Cooling Tower, Inc.
📍 edmonton, division no. 11, Canada
Job Description
Step into the role of IT Support Analyst, offering expert support to users on-site. Your mission will be effective troubleshooting and system enhancements to bolster IT service delivery.
In this full-time role under the supervision of the IT Manager, you will provide crucial technical support to all organization members. You will resolve hardware and software issues effectively while ensuring the smooth operation of various devices. Additionally, you will assist in IT projects that improve system performance and user satisfaction.
Key Responsibilities:
• Offer support to users via diverse communication channels
• Accurately diagnose hardware and software problems
• Install and maintain systems and peripheral devices
• Ensure seamless operation of networks and computer systems
• Keep accurate IT asset records and assist with inventory
Requirements:
• Associate degree or equivalent experience in Computer Science
• One year experience in a help desk role pref...
In this full-time role under the supervision of the IT Manager, you will provide crucial technical support to all organization members. You will resolve hardware and software issues effectively while ensuring the smooth operation of various devices. Additionally, you will assist in IT projects that improve system performance and user satisfaction.
Key Responsibilities:
• Offer support to users via diverse communication channels
• Accurately diagnose hardware and software problems
• Install and maintain systems and peripheral devices
• Ensure seamless operation of networks and computer systems
• Keep accurate IT asset records and assist with inventory
Requirements:
• Associate degree or equivalent experience in Computer Science
• One year experience in a help desk role pref...