A managed service provider in Borehamwood is looking for an IT apprentice.
You will be responsible for providing technical support for the company’s customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximize the customer’s up-time, perform root-cause analysis.
Duties
Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mailTake ownership of incidents and manage them in a logical and methodical mannerTaking responsibility for the end-to-end management of incidents in your queueProactively keeping the customer informed of progressAccurately log incidents by categorising and prioritising them in line with service operations proceduresConduct full and thorough diagnostics with end-users to enable first point of ...