IT Support Engineer - Macclesfield
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Adria Solutions Ltd.
📍 macclesfield, england, United-Kingdom
Job Description
IT Support Engineer - Macclesfield
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
- Deliver technical support by managing and resolving service tickets in line with agreed SLAs
- Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
- Complete sales orders and project work within agreed timelines
- Implement approved technical solutions remotely and onsite
- Support continuous improvement of Service Desk technologies and processes
- Develop and maintain operational procedures, technical documentation, and user guides
- Monitor and respond to cyber security threats and vulnerabilities
- Perform routine maintenance, including...