IT Support Engineer
I
ingrasys (singapore) pte. ltd.
📍 tampines, east region, Singapore
Job Description
Work Location: 6 Tampines Industrial Avenue 5 Singapore Work Day: Mon to Fri/ 3PM to 11PM
Responsibilities: Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps Pull system transaction data that require fundamental of SQL queries Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP Support Production label printing issue (Zebra / Sharp) Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time Coordinate various onboarding and quitting processes IT asset procurement paperwork, installation, configuration, support license renewal system / email account creati...
Responsibilities: Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps Pull system transaction data that require fundamental of SQL queries Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP Support Production label printing issue (Zebra / Sharp) Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time Coordinate various onboarding and quitting processes IT asset procurement paperwork, installation, configuration, support license renewal system / email account creati...