Job Description
Job Summary
The role provides Level 1 and Level 2 IT desktop support to ensure uninterrupted daily operations. It is responsible for the deployment, configuration, maintenance, and troubleshooting of computers, peripherals, and basic network connections. The position manages service tickets within defined SLAs and assists end-users with standard and specialized applications. It also performs preventive maintenance and escalates complex technical issues when required. Strong technical skills and customer-oriented support are essential for this role.
Duties and Responsibilities
- Deploys, installs, configures, and pulls out PCs, laptops, and printers.
- Handles assigned service tickets and provides timely technical support in accordance with defined Service Level Agreements (SLAs).
- Provides Level 1 support (phone and remote) and Level 2 support (on-site).
- Regularly updates the status of assigned service requests and incidents.
- Repo...