Job Description
Job description
ABOUT THE JOB
- Provide Level 1 IT support to internal users (hardware, software, network, and access-related issues).
- Manage and track incidents and service requests through JIRA Helpdesk or similar ticketing systems.
- Diagnose and troubleshoot issues related to Windows OS, Microsoft Office, email, VPN, and network connectivity.
- Support user account management (password resets, access rights, onboarding/offboarding processes).
- Escalate complex technical issues to Level 2/3...