Job Description
As an IT Support Engineer, you will play a key role in supporting the digital operations of MOLEX OSBU global sites. You will be responsible for the daily management and maintenance of IT application systems, providing first-level technical support, and driving operational efficiency through automation and continuous improvement. This role requires strong technical expertise, a customer-focused mindset, and the ability to operate in a fast-paced, global environment What You Will Do • Manage and maintain IT application systems across OSBU global sites, including system deployment, access control, user training, issue tracking, and resolution. • Provide L1 technical support, ensuring timely resolution of tickets in alignment with SLA requirements and enhancing user satisfaction. • Analyze recurring issues, propose improvement plans, and drive automation to optimize IT operations. • Support production-related digital hardware (e.g., label printers, PDAs, scanners) and perform basic tro...