Job Description
About the Role
We're looking for an IT Support Technician to join our team. You'll provide Level 1-2 support for our clients—handling day-to-day end-user issues remotely while attending onsite for hardware-related work. You'll report directly to the IT Manager.
Working Hours
Monday to Friday: 8:30 AM – 5:30 PM
After-hours/weekends: Rarely required—estimated 1-2 times per month for scheduled maintenance or urgent issues. Advance notice will always be provided. Some clients operate 24/7, but urgent after-hours requests are uncommon.
Work Arrangement
60% Remote: Work from home providing remote support
40% Onsite: Travel to client sites in Melaka for physical troubleshooting, equipment delivery, or vendor coordination
Responsibilities
Remote Support
Monitor support group chats and respond promptly to client requests
Troubleshoot common issues: PC hardware/software, printers, n...