IT Support Executive

JOB OVERVIEW Required an experienced IT Executive to support and enhance the Company's enterprise applications and end-user systems and act as a bridge between business users and technical solutions. The role will focus on application support, business requirement analysis, coordination of small to medium IT projects and hands-on experience with reporting, analytics, and enterprise collaboration tools. RESPONSIBILITIES a) Enterprise Application Support . Provide Level 1 and Level 2 support for enterprise applications including: SAP S/4 HANA Freshworks / Freshdesk Servigistics (Spare Parts Management), Microsoft Office 365 applications including SharePoint and Teams . Perform incident handling, basic troubleshooting, user assistance, and coordination with higher-level support or vendors when required. . Monitor application performance and recommend system improvements to enhance operational efficiency and user experience. . Support user account administration, system access, and permiss...

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