IT Support - Junior
Keywords Studios
📍 Fortitude Valley, Queensland, Australia
Job Description
Role Overview
As our first point of contact, you will ensure the studio’s technical engine runs smoothly. Your day-to-day will involve:
Frontline Support: Managing the internal help desk, resolving level-one tickets and escalation to our senior team.
Hardware Deployment: Assembling, configuring, and deploying high-end workstations and specialised game development hardware.
User Management: Provisioning accounts and managing group memberships within Office 365, Google and Active Directory.
System Guardian: Monitoring daily backups, tracking system health and ensuring 24/7 network availability.
Inventory & Projects: Maintaining an accurate hardware inventory and assisting the wider regional IT team on major infrastructure upgrades.
Qualifications
Essential Skills:
A recent degree/certification in IT or...