Job Description
Job Summary/Objective:
The IT Support role is responsible for providing technical assistance and support to end-users for computer systems, hardware, software, and network-related issues. The primary objective is to ensure the smooth operation of computer systems within the organization and resolve user problems in a timely and efficient manner.
Responsibilities:
- Respond to user inquiries and provide technical support via email, or in person.
- Diagnose and resolve software, hardware, and network problems, including troubleshooting issues related to operating systems, applications, printers, and network connectivity.
- Diagnose and troubleshoot hardware, software, and network issues reported by end-users.
- Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, servers, printers, and network devices.
- Assist with the setup and maintenance of network and ...