Job Description
IT Support Technician EMEA
Reporting to: IT & Technical Manager EMEA
Supervisor: IT Support Team Leader EMEA
Position Summary
The IT Support Technician EMEA provides end user and second line technical support across the
EMEA region. The role operates as a Senior technical contributor within the Support function,
handling complex end user and endpoint issues, supporting Microsoft 365 and Intune based
environments, mentoring Junior Technicians and owning incidents through to resolution while
maintaining high service standards. You will be a bridge between frontline support and systems
administration, without holding full platform ownership. The role prioritises service quality and
improvement, operational reliability / platform stability and compliance with security standards to
enhance user experience across the regional IT estate. You will work under the direction...