Job Description
Role: Service Desk & Remote Support Services
Experience: 1+
Budget: 3 LPA
Location: Hyderabad
Work Mode: Full-Time(On-site)
Roles & Responsibilities
:
First Level Technical Suppo
- rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste
- m.Troubleshoot and resolve hardware, software, and network issue
- s.Escalate complex problems to appropriate IT team
- s.Collaborate with IT teams to implement new technologies and improve system
s.Enrolment Suppo
- rtSupport for enrolments, re-enrolments, and machine reset
s.OKTA Related Requirements / Issu
- esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pas
s...