Job Description
Role: Service Desk & Remote Support Services
Experience:
1+
Budget:
3 LPA
Location:
Hyderabad
Work Mode:
Full-Time(On-site)
Roles & Responsibilities
:
First Level Technical Suppo
rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste
m.Troubleshoot and resolve hardware, software, and network issue
s.Escalate complex problems to appropriate IT team
s.Collaborate with IT teams to implement new technologies and improve system
s.Enrolment Suppo
rtSupport for enrolments, re-enrolments, and machine reset
s.OKTA Related Requirements / Issu
esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pas
s.Account Related Issu
esUnlock IDs, resolve OKTA and Windows login issue
s.Handle password resets and account lockout
s.SSO Password Res
etPassword reset for employees and contractor
s.Access Provisioni
ngApplication access, Wi-Fi setu<...
Experience:
1+
Budget:
3 LPA
Location:
Hyderabad
Work Mode:
Full-Time(On-site)
Roles & Responsibilities
:
First Level Technical Suppo
rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste
m.Troubleshoot and resolve hardware, software, and network issue
s.Escalate complex problems to appropriate IT team
s.Collaborate with IT teams to implement new technologies and improve system
s.Enrolment Suppo
rtSupport for enrolments, re-enrolments, and machine reset
s.OKTA Related Requirements / Issu
esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pas
s.Account Related Issu
esUnlock IDs, resolve OKTA and Windows login issue
s.Handle password resets and account lockout
s.SSO Password Res
etPassword reset for employees and contractor
s.Access Provisioni
ngApplication access, Wi-Fi setu<...