Job Description
Description
IT Support Specialist
So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
As anIT Support Specialist, you will:
Respond to telephone calls and email messages from users requesting assistance.
Log and maintain records of customer/employee queries.
Interpret problems and anal...