IT Support Specialist

Job Summary:

The IT Support Staff is responsible for providing technical assistance and support to end users within the organization. This includes installing, configuring, and maintaining computer hardware, software, and network systems.

Duties and Responsibilities:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Job Type: Full-time

Job Type: Full-time

Work Location: In person