Job Description
Description
Reporting to the Sr Manager IT Support, this position has the primary responsibility of ensuring the Support Desk team is focused on the appropriate priorities to deliver excellent technical support to the business. Additionally, this position facilitates communications in escalation situations, performs quality assurance activities and assists Sr. Manager with analysis of ticket data.
Skills
Customer service, Servicenow, Help desk, ticket management, ticket queue, pos, Technical support, Service desk, Troubleshooting, ITSM, Helpdesk Team Lead
Top Skills Details
Customer service,Servicenow,Help desk,ticket management,ticket queue,pos,Technical support,Service desk
Additional Skills & Qualifications
Responsible for ensuring Support Desk team members are focused on the prioritized activities (inbound, priority or aging incidents) throughout the business day to ensure the highest level of support to the business. P...
Reporting to the Sr Manager IT Support, this position has the primary responsibility of ensuring the Support Desk team is focused on the appropriate priorities to deliver excellent technical support to the business. Additionally, this position facilitates communications in escalation situations, performs quality assurance activities and assists Sr. Manager with analysis of ticket data.
Skills
Customer service, Servicenow, Help desk, ticket management, ticket queue, pos, Technical support, Service desk, Troubleshooting, ITSM, Helpdesk Team Lead
Top Skills Details
Customer service,Servicenow,Help desk,ticket management,ticket queue,pos,Technical support,Service desk
Additional Skills & Qualifications
Responsible for ensuring Support Desk team members are focused on the prioritized activities (inbound, priority or aging incidents) throughout the business day to ensure the highest level of support to the business. P...