IT Support Technician Job ID: JP053643

IT Support Technician 

Overview

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement.

Key Responsibilities

• Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
• Handle service requests, access management requests, and technical support incidents.
• Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
• Log, track, and document incidents and requests through the ITSM platform.
• Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
• Support user onboarding, equipment deployment, and workplace ...