Job Description
Systems & Support Analyst
Braintree, Essex (with site travel)
Hybrid working
£
REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support , ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.
Key Responsibilities
- Provide 2nd line support, managing incidents and service requests through to resolution
- Troubleshoot issues, perform root cause analysis, and implement fixes
- Support Microsoft 365, Windows environments, and endpoint devices
- Assist with system maintenance, patching, upgrades, and monitoring
- Manage users, access, and devices (e.g. Entra ID, Intune)
- Contribute to IT projects, syst...