IT Tech Support

POSITION SUMMARY

The IT Tech Support role is part of the VTech/LeapFrog IT team providing daily support with a wide range of technical issues and holds responsibility for the operation, maintenance and repairs of systems, hardware, software and related infrastructures. Supporting users by phone, email, in-person or remotely, this role will also perform hardware diagnostics, upgrades and repairs as well as respond to issues related to network access and software functionality.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide timely technical assistance for issues related to hardware, software, computer syst...