IT Technical Program Manager - Product Support

The Role

The Technical Program Manager is responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, services, and support to drive initiatives that improve our support processes, tools, and customer experience.

What You'll Do

Lead and manage technical support programs, helping to organize and track work via sprints

Manage sprint goals and timelines, balancing scope, resources and priorities to ensure timely product delivery

Facilitate requirement gathering and lead user story creation

Perform release management and create process to improve cross-team communication and visibility of upcoming releases

Collaborate with cross-functional teams to drive projects and enhancements

Effectively manage and balance the team’s workload comprised of conflicting priori...

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