IT Technical Support Engineer
Teamcloud Solution Sdn Bhd
📍 Petaling Jaya, Selangor, Malaysia
Job Description
As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company's chosen IT ticketing tool. You will also coordinate and communicate with IT management.
Responsibilities:
· To provide IT technical assistance to clients for products & services offered by TeamCloud.
· To provide guidance to clients for IT products & services offered by TeamCloud.
· To troubleshoot IT errors related to hosting services (Windows & Linux).
· To monitor servers' performances.
· To ensure servers are working on optimum performance.
· To reply to clients via Helpdesk.
· To answer and reply to phone calls on Technical related issues.
· To perform weekly & monthly server maintenance.
· To go onsite. (Required)
· Involved in various company's syst...