IT Technical Support Engineer

As IT Technical Support Engineer, you will be providing Technical Support to Enterprise users of desktop/laptop/PC, assisting with maintenance and deployment of new desktop/laptop hardware, supporting clients onsite and managing tickets using the company's chosen IT ticketing tool. You will also coordinate and communicate with IT management.

Responsibilities:

· To provide IT technical assistance to clients for products & services offered by TeamCloud.

· To provide guidance to clients for IT products & services offered by TeamCloud.

· To troubleshoot IT errors related to hosting services (Windows & Linux).

· To monitor servers' performances.

· To ensure servers are working on optimum performance.

· To reply to clients via Helpdesk.

· To answer and reply to phone calls on Technical related issues.

· To perform weekly & monthly server maintenance.

· To go onsite.

· Involved in various company's system implemen...