IT Technical Support L3

We seek experienced IT Level 2/3 remote technical support for internal and external clients, helping resolve complex IT issues and ensure systems run efficiently.

Qualifications:

Minimum 2-3 years of experience in a related IT support role and proven ability to troubleshoot remotely.

Top-notch problem-solving and troubleshooting skills, including the ability to ask probing questions to accurately diagnose issues. When describing your experience in your cover letter, we encourage you to use the STAR Method (Situation, Task, Action, Result) to showcase your problem-solving skills and achievements.

Proven experience in server management (physical and virtual).

Strong understanding of Active Directory and Group Policy.

In-depth knowledge of network security principles and best practices.

Experience with DNS troubleshooting and management.

Familiarity with configuring and managing managed switches from Aruba, Netgear, Cisco, Unifi, ...