IT Technical Support
ISS | Institutional Shareholder Services
📍 Makati, Metro Manila, Philippines
Job Description
Let’s be #BrilliantTogether
Overview
The IT Technical Support role is a key contributor to ISS STOXX’s global customer support organization providing first-level support to offices across APAC, EMEA, and US. The role requires a skilled communicator, technical expert, customer focused, and problem solver who excels in providing timely resolutions across various support channels.
Responsibilities
Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.
Support multiple office locations primarily Manila
Build, configure, and troubleshoot Mac and Windows 11 desktop and laptop hardware, load software, and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
Troubleshoot basic network, software, and p...