IT Technical Support Officer

Innovato Information Technology Solution

Location: LIIP Gardenia Bakeries PH Inc.

Work setup: Fully on-site

IT Tech Support Officer

Technical:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face-to-face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Helping the Team Lead in analyzing reports and improving systems, processes based on the findings of the reports
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-...