IT TECHNOLOGIST, MSC
M
Micron Technology, Inc
📍 simpang ampat, penang, Malaysia
Job Description
Req. ID: JR IT TECHNOLOGIST, MSC
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Job Responsibilities
- Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
- Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
- Build and improve Knowledge Base to enable timely resolution to the reported issues.
- Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
- Participate in Continuous Improvement Projects (CIP) such as i...