Italian Speaking Customer Support for E-Commerce Platform - Work in Greece

Mercier Consultancy MD is excited to present a wonderful opportunity for Italian speaking Customer Service Representatives for a thriving e‑Commerce platform, offering the chance to work in beautiful Greece. This role is tailored for individuals passionate about e‑commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.

Key Responsibilities

• Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian
• Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience
• Assist customers with order modifications, cancellations, and tracking information
• Resolve customer complaints promptly and effectively, ensuring a positive shopping experience
• Docum...