ITSM Process Manager SAM / HAM
M
Michael Page
📍 Wrocław, Lower Silesian Voivodeship, Poland
Job Description
- Lead the planning, development, and deployment of allocated ITSM processes and practices with a focus on operational excellence and service quality.
- Cooperate with other ITSM Process Managers within Service Management Office to foster standardised approach towards Service Management practices within Service Management and Delivery.
- Support capacity planning to ensure the IT organisation will meet the ITSM practice demands and ITSM practice is lean and adequately tailored.
- Define key performance metrics and own the optimisation and enhancements of ITSM processes and practices to ensure performance, scalability, reliability, and compliance.
- Support IT Services' performance investigations to ensure their high availability, reliability, and quality assurance.
- Track latest trends in IT Service Management and technology to drive ongoing improvements and increase the value of ITSM processes and practices.
- En...