Japan - Kiehl's CX Manager (LUXE)

L'Oréal

📍 Japan, Tokyo, Japan

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers Posted February 26, 2026

Job Description

Key Job Accountabilities 主要職務

You will be responsible for enhancing client engagement and increasing brand desirability, and achieving ambitious business objectives.

- Develop annual Digital & LINE startegy by designing seamless and engaging O+O initiatives in alignment with brand's priorities.

- Supervise official LINE account from strategic planning to execution.

- Manage brand Community Site to implement interactive CX campaigns and communications for nuturing upper tier customers.

- Set clear Objecives / KPIs and regularly monitor and analyze the results. Share and utilize findings/data for further action.

 -Track the EC traffic and sales generated through effective LINE communication.

- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.

 -Budget Management for Digital & LINE

- Asset Management - Creative direction and quality check

 -VIP customer event support<...