Java Application Support L1
T
Thakral One Pte Ltd
📍 Maynila, Metro Manila, Philippines
Job Description
The Opportunity.
Thakral One is looking for a Java Application Support L1 to provide frontline production support for campaign and enterprise applications. The role focuses on incident and request management, basic Java and SQL troubleshooting, SLA-driven support, and close collaboration with operations, developers, and client stakeholders in a telco environment.
The Role.
Key Responsibilities
Thakral One is looking for a Java Application Support L1 to provide frontline production support for campaign and enterprise applications. The role focuses on incident and request management, basic Java and SQL troubleshooting, SLA-driven support, and close collaboration with operations, developers, and client stakeholders in a telco environment.
The Role.
Key Responsibilities
- Fully understands the processes and architecture of the campaigns end-to-end flow
- Monitors, updates, resolves and executes the Incident Tickets and Service Requests assigned
- Perform configuration / code fix and changes related to the infrastructure and platform required to resolve an incident and fix a problem record.
- Provide recommendations for improvement
- Provide input in timeline estimates for the service requests.
- Escalation of any foreseen risks or delays, provision of the recommended res...