Java Applications Support Pipeline

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us in as Actimize Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
• Develop and document change requests capturing all customer requirements
• Perform hands‑on fixes on the Sales and Service P...