Job Description
<p>The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.</p> <p><b>Key Responsibilities:</b></p> <ul type="disc"> <li>Provide <b>Level 2 & 3 application support</b> by monitoring the application support queue and resolving issues in line with established SLAs and protocols.</li> <li>Respond to all support emails in a timely manner and ensure each issue is followed through to closure.</li> <li><b>Collaborate</b> with project leaders and technical teams to create and maintain <b>knowledge base documentation</b> for supported applications, ensuring the latest versions are available to use...