Junior Application Support Specialist Role
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Teckhorizon Inc
📍 toronto, on, Canada
Job Description
Elevate your career as a Junior Application Support Specialist, providing operational and technical support for enterprise applications and middleware environments. Join a dynamic team focused on IT service management and troubleshooting.
In this role, you'll gain hands-on experience within a structured ITIL environment while enhancing your communication skills and customer service orientation. By supporting application integrations and maintaining critical documentation, you will play a vital role in ensuring operational efficiency and high service levels.
Key Responsibilities: • Provide support for enterprise applications and middleware platforms • Troubleshoot application-related incidents efficiently • Escalate issues and ensure timely resolutions • Maintain technical documentation and knowledge articles • Develop operational reports for stakeholders
Requirements: • 2+ years ITIL Service Management experience • Familiarity with incident and change managem...
In this role, you'll gain hands-on experience within a structured ITIL environment while enhancing your communication skills and customer service orientation. By supporting application integrations and maintaining critical documentation, you will play a vital role in ensuring operational efficiency and high service levels.
Key Responsibilities: • Provide support for enterprise applications and middleware platforms • Troubleshoot application-related incidents efficiently • Escalate issues and ensure timely resolutions • Maintain technical documentation and knowledge articles • Develop operational reports for stakeholders
Requirements: • 2+ years ITIL Service Management experience • Familiarity with incident and change managem...