Junior Customer Service Executive

Role Overview

We are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions across multiple Southeast Asian markets, ensuring quick and accurate responses while delivering excellent customer experiences.

Role Purpose

To provide day-to-day customer support for all markets, handling standard enquiries, order tracking, basic returns/refunds, under supervision of Senior CS across markets (MY, SG, ID, HK, VN).

Key Responsibilities

• Respond to customer queries (pre-sales, post-sales, order status, basic issues) via email/chat/messaging
• Escalate more complex tickets to Senior CS
• Follow existing processes, maintain service level agreements (SLAs)
• Update customer records, assist with returns/refunds procedure
• Gather feedback/common issues to feed into Senior CS/Ops
• Maintain target SLAs for response time, resolutio...