Junior Customer Support Associate

We’re hiring a Junior Customer Support Associate to join our Customer Support Team, helping to drive improved member outcomes and engagement across our programme.

We’re a leading digital health company partnering with the NHS to support people in making sustainable, long-term lifestyle changes. If you thrive in a self-starter, target-driven environment and enjoy meaningful conversations with people over the phone, this role could be a great fit for you.

About the Role

You’ll be part of a proactive outbound calls team focused on connecting with members at meaningful moments throughout their health journey. From welcoming new members into the programme, to checking in on progress such as weight readings, your role is to provide reassurance, encouragement, and practical support that helps people stay engaged and moving forward.

You’ll work with a diverse range of members referred to Second Nature through trusted healthcare partnerships with th...