Job Description
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercis...