Job Description
Job Summary
We are looking for Outreach Analysts fluent in Spanish & English to support periodic and trigger-based KYC reviews. This role focuses on client and front‑office engagement, ensuring timely collection of KYC documents and resolution of queries.
Job Details
Location: Lima, Peru
Type: Full-time (On-site)
Department: Customer Operations
Responsibilities
- Initiate and manage client outreach for KYC document collection
- Coordinate with relationship managers and compliance teams
- Track, follow up, and manage outstanding KYC documentation
- Maintain accurate communication logs and outreach trackers
- Provide timely updates to periodic review and internal teams
- Support audit‑readiness by ensuring documentation completeness
- Escalate delays or issues in document collection to relevant stakeholders
- Contribute to continuous improvement of outreach proc...