L1 Help Desk representative
N
NCR Corporation
📍 cebu city, central visayas, Philippines
Job Description
About
NCR Voyix Corporation (NYSE: VYX) is a global platform leader in unified commerce for shopping and dining.
Key Responsibilities
- Act as the first point of contact for incoming incidents and service requests via phone, email, or ticketing systems.
- Assess, validate, categorize, and prioritize tickets in accordance with defined support processes and SLAs.
- Perform first-level remote troubleshooting for desktop systems, Microsoft Windows operating systems, retail POS devices, and basic peripheral issues.
- Resolve common technical issues by following documented procedures, knowledge base articles, and SOPs.
- Accurately document all interactions, troubleshooting steps, and resolutions in the incident management system.
- Monitor ticket status and ensure timely updates and closure, keeping customers informed throughout the resolution process.
- Dispatch field service technicians or escalates incidents to h...