Job Description
The L1 Support Engineer is responsible for providing technical assistance to end users of a leading Learning Management System (LMS). This role supports faculty, staff, students, LMS administrators, and corporate users by delivering troubleshooting and technical support via phone and chat. The position acts as a liaison between customers and Tier 2 Support during escalations and ensures issues are followed through to resolution.
Job Details
Work setup: Onsite (Exxa)
Schedule: Monday to Sunday | Shifting Schedule (24/7 coverage)
Holiday followed: Agents will work the holidays if their shift lands on the holiday.
Start Date: July 20, 2026
Duration: 2 to 3 months
Responsibilities
- Handle support tickets via phone and live chat from faculty, staff, and student end users.
- Escalate tickets that cannot be resolved to the Level 2 Support Team.
- Provide timely and accurate updates to users.
- Thri...