L1 Technical Support

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: L1 Tech Support

Working Hours: TBD (usually US hrs | Night shift)

Start Date : TBD

JOB ROLE & RESPONSIBILITIES:

• Provide end user technical support as needed from tickets received by
• phone, email, or customer portal
• Escalate tickets to tier 2 and tier 3 support technicians as needed
• Understanding of networking services such as DNS, DHCP, and ability to
• troubleshoot basic connectivity problems
• Workstation imaging
• Virus/Malware removal
• Maintain and update documentation

JOB REQUIREMENTS:

• 1-2 years providing IT support to end-users
• MUST have actual hands on experience with MSP
• Experience with administration of Office 365 and Office pro...