L2 Application Support

Responsibilities

. Perform work in shifts to provide 24/7 on-site or on-call support.

. Incident and Problem management.

. Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

. Provide root cause analysis techniques to determine cause and resolve complex system issues.

. Perform post-resolution follow-ups to ensure problems have been adequately resolved.

. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

. Work with onsite and offshore teams across multiple technologies/applications

. Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

. Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Good to have experiences:
. Applicat...