L2 Application Support Engineer (Front Office)

ITC Infotech is looking for FICC L2 Application Support Engineer (Front Office) to join our team in Sao Paulo, Brazil.

Experience: 03-07 Years.

Working Mode: 5 days Onsite.

Job Summary

We are hiring a proactive and technically strong L2 Application Support Engineer to support FICC front-office applications in a fast-paced production environment.

Key Responsibilities

• Analyze, debug, and resolve production issues efficiently within SLA
• Perform deep root cause analysis (RCA) and implement permanent fixes
• Raise and manage incidents, assess business impact, and communicate updates to stakeholders
• Create and track problem tickets, working closely with Development teams to drive permanent resolution
• Escalate complex issues to L3 and management when required
• Debug and fix defects in the existing codebase
• Optimize system performance, scalability, and reliability
• Collaborate cl...