L2 IT Support Technician — Advanced MSP Specialist

A technology services company is seeking a Level 2 Technician to provide advanced technical support for clients in Pakistan. The role involves managing escalated service requests, troubleshooting complex issues, and ensuring high customer satisfaction. Candidates should possess 3–5 years of IT support experience, strong knowledge of Microsoft 365, and excellent written communication skills. The position emphasizes adaptability, collaboration, and professionalism in a fast-paced environment.

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